1. Introduction

Welcome to ToolsSewa (“we,” “our,” or “us”). Operating under ToolsSewa Platform, based in Nepal, we respect your personal privacy and are committed to safeguarding any personal information you share with us. This Privacy Policy describes how we collect, use, store, and safeguard your data when you visit our website at https://toolssewa.com or utilize our associated digital services.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

3. Cookies and Tracking Technologies

We use cookies, web beacons, and local storage tokens to enhance your browsing experience:

• Essential Cookies: Necessary for core website functions, security checks, and session maintenance.
• Preference Cookies: Remember your settings such as language, theme, and saved calculations.
• Analytics Cookies: Provide aggregated metrics about which features and pages are most frequently visited.

You can configure your browser to block or alert you about cookies; however, some site features may cease to function correctly.

4. How We Use Your Information

• Operating, maintaining, and improving our online platform.
• Authenticating user accounts and safeguarding against malicious attacks or fraud.
• Fulfilling orders, processing transactions, and delivering digital services.
• Responding to user support inquiries and feedback.
• Complying with statutory, regulatory, and legal obligations.

5. Third-Party Services

We may share information with trusted third-party service providers who assist in operating our website:

• Google Analytics (GA4): Used for anonymous traffic analytics and visitor flow measurement.
• Google AdSense: Serves relevant advertisements. Google may use advertising cookies (such as DoubleClick) to display ads tailored to your past visits.
• Nepal Payment Gateways (eSewa / Khalti / Fonepay): Facilitates secure local NPR digital payments under the regulatory framework of Nepal Rastra Bank.

7. European Privacy Rights (GDPR)

If you are located within the European Economic Area (EEA) or the United Kingdom, you hold specific statutory rights under the GDPR:

• Right of Access: You may request copies of personal data we retain about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure (“Right to be Forgotten”): You may request that we delete your personal data under certain conditions.
• Right to Data Portability: You may request transfer of your data to another organization.

To exercise any GDPR rights, contact us at privacy@toolssewa.com.

8. California Consumer Privacy Act (CCPA / CPRA)

For California residents, you have the right to:

• Request disclosure of categories and specific pieces of personal information collected.
• Request deletion of your personal information.
• We do NOT sell or share your personal data to third parties for monetary or valuable consideration.
• Exercise your rights free from unlawful discrimination or denial of service.

9. Children's Privacy

Our services are not directed to children under the age of 13 (or 16 where applicable by local law). We do not knowingly collect personally identifiable information from minors. If you believe a child has provided us with personal information, please notify us immediately at privacy@toolssewa.com, and we will promptly purge the data from our databases.

10. Data Retention & Security

We maintain commercially reasonable organizational, administrative, and technical security measures (including SSL/TLS transport encryption) designed to protect your data from unauthorized access, destruction, or disclosure. We retain personal data only for as long as needed to fulfill the operational goals outlined in this policy or satisfy legal compliance mandates.

11. Changes to This Privacy Policy

We reserve the right to revise or update this Privacy Policy at our discretion. Any revisions will become effective immediately upon posting the updated date at the top of this document. We encourage users to periodically review this page to stay informed of our data stewardship practices.